Refund policy

Last updated: February 24th, 2026.

We want you to love your purchase! If you’re not completely satisfied, please review our policy below.

Returns

• Returns accepted within 14 days of delivery.
• Items must be unworn, unwashed, and with original tags attached.
• Sale items, accessories, and bodysuits are final sale and cannot be returned.
• To begin a return, email shoplenorecollective@gmail.com with your order number.

Refunds

• Refunds are issued to your original payment method within 5–10 business days of approval.
• Shipping costs are non-refundable.

Exchanges

If you’d like to exchange an item, contact us to confirm availability. Because items sell quickly, you may need to repurchase the desired item and return the original for a refund.

Damaged or Incorrect Items

If you receive a damaged or wrong item, please contact us within 7 days of delivery with photos. We’ll resolve it right away.

Shipping Returns

Customers are responsible for return shipping costs (unless the item is defective or incorrect). We recommend using a trackable shipping method.